Read my Current review as of May 2008
Six months ago, I subscribed to three (3) Philippine Internet Service Provider (ISP) namely, Globelines Broadband Budget Bundles, Smart Bro and PLDT MyDSL. At the time of installation, I believed it was not yet time to make a review. Give it six months, I said to myself. Since it’s been six months already, I think it is high time I make a review of my 3 ISP’s.
Take note, I am a paying subscriber located in Pasig City near the Marikina, Cainta, Quezon City area. I don’t believe in getting free subscription because I cannot demand the service I paid for. right? Anyway, here goes:
1. Smart Bro- 999 pesos for a 384 kpbs connection- installed March 2, 2007
This internet connection is located at Lauren’s computer. Installation was pretty fast with only 1 day waiting period. During the first four months, there were barely any connection problems. Slow speed started to occur sometime June. Calling the Smart Support (6727277) is torture. It can take anywhere from 30 minutes to 1 hour before you can get to talk to someone. They make you do all that PING, bandwidth testing on your PC before they call in the tech support to go to your place. I keep telling them that they have congested their cell sites. They replace the antenna thinking it’s defective. I complain it is a congestion problem. After a replacement of the antenna, the slow connection continued on especially starting at 6:00 PM .
SMART BRO’s dismal performance turned me into a “nasty” person and sometime August, I threatened to report them to the National Telecommunications Commission for non-existence of an internet connection. This was after waiting again on the phone for an hour. Fortunately, the nice technicians came. They are amazed that I am given support a day after my phone call. I kept thinking the SMART BRO tech people must have googled my name and found out I was a blogger. They changed my base station to a less congested base. I was optimistic this would work but no….slow connection still happened. I was more emphatic this time “If you can’t give me a stable internet connection, then just release me from the locked-in period”. In fairness to the tech guys, they did a great job the third time around. Since August, SMART Bro connection has been very stable.
Rating- 5/10 only because calling SMART BRO Support is torture and they tend to congest their base station. Though Support takes time to answer your calls, they give feedback in your cellphone regarding the progress of your report.
2. Globelines Broadband Budget Bundles - 1 MBPS with landline. The Globelines Broadband budget bundle costs only 1450 pesos a month (now at 1,250 pesos only)
The Globe Broadband connection is attached to Marielle’s desktop. The thing I like most about Globe Broadband is that their modem comes with a wi-fi router. My macbook uses this wi-fi connection. During the first few months, calling Globelines Support at 9198888 took at least 45 minutes. For the past 5 months now, I didn’t have to wait too long for tech support to pick up my queue. I have encountered 2 connection problems with them so far. The first one lasted for one day with no internet connection. My second problem with them was dropped wi-fi connection. I still get dropped wi-fi connection problems but I can live with it since it goes back up in less than a minute.
Rating 8/10 because their connection has been reliable. It could be better if wi-fi connection is more stable.
3. PLDT MyDSL 784 kbps and landline bundle at 1520 pesos a month.
Of all the 3 ISP’s, PLDT was the last to install. PLDT has dropped connections every 15 minutes or so. I called their Tech Support (171) and it took them a week to get a technician to our house. It was the landline tech personnel who made sure that there were no problems in the landline connection. After they assured me that all the lines were working well, I thought my DSL connection would be smooth. I was wrong. The dropped connections continue to this day. Upon calling PLDT support, they keep saying that they are working on it. I give up calling on them. Maybe because I have another reliable ISP to run to when their connection is not working.
Rating 4/10 because of the lousy PLDT myDSL connection. Support keeps saying they are working on it without giving feedback.
My suggestions to the Philippine Internet Service Providers:
1. Don’t assume that we don’t know anything about computers. Don’t say we have a virus when you don’t even know if I am using a mac or a PC. Just because I am a woman doesn’t mean I am clueless about computers. Don’t assume we are ignorant.
2. If you are going to have long queues in your Tech Support lines, consider using the SMS system that Destiny Cable (my old provider) uses. When there is a tech issue, I would just send a text message with my landline to their support. When they are free, they return my call. Works like a charm.
3. Stop using the byline line faster than dial-up when you promote your broadband ads . You can’t fool someone like me who has been using cable internet for 8 years now. Yes, you can fool the dialup users but how long can you fool them?
4. Stop congesting or overcrowding your servers. There is huge potential and an untapped market for internet users . You can still earn profitably as demand rises.
To all those who have asked me which is the better internet service provider among the 3, I can say it is Globelines Broadband because of the stable internet connectivity and prompt customer support. But remember, not all ISP’s are the same in any locality. I heard Globe Broaband is really bad in Cavite.
My ISP recommendation is based on my location which is Pasig City near Marikina, Cainta, Quezon City area.
In conclusion, in terms of the best to worst ISP based on stable internet connection and customer service reliablity, here it is:
1. Globe Broadband (best)
2. Smart Bro
3. PLDT MyDSL (Worst)
Hope you find the best internet service provider in your area.
Edit- November 14, 2007
Read my entry on an upcoming Philippine Broadband company Happy Communications