Virtual Phone Systems: Five Features to Look Out For

A virtual phone service contains many call management features that will allow you to handle customer calls more efficiently or will make inter-office communication easier. If you aren’t using a virtual phone system for your small business, consider trying one out to explore the ways it can improve your communication. Here are some call management features your virtual phone system should have.

Virtual receptionist auto attendant. Your virtual receptionist automatically deals with all incoming calls, ensuring that all received calls will be sent to where they should go to. The caller decides who they want the call to be routed to, and the virtual receptionist takes care of the rest.

Screen incoming calls. Your virtual phone system should offer you the ability to see the caller’s information and allow you to decide if you want to speak to that person. More sophisticated virtual phone services will even give you a virtual call controller that lets you view this information on your computer.

Answering rules. This feature allows you to set rules incoming calls must follow, allowing you to route calls based on certain criteria like the time of day, what day of the week, etc.

Large call volume queues. This feature lets you put calls on hold and accept them based on the order they came in. If you receive a lot of customer calls, this is an indispensable feature you cannot do without.

Call forwarding. Your virtual phone systems solution should be able to route customer calls or business calls to any phone, no matter where it is located. This allows you to work from your house or receive important calls when you’re out of town.