Wideband Telephony: High Definition-Quality VoIP

Wideband telephony is not only the latest technology to hit the VoIP industry – it may be the technology that will result in the rebooting of VoIP. In this article, we’re going to talk about what wideband telephony is, its service offerings, and what it will mean for you or your company.

What is wideband telephony?

Wideband telephony, or HD Voice or HD VoIP, makes use of high quality voice codecs to deliver superior audio quality to any VoIP call. A voice codec, for those of you who aren’t familiar with it, converts analog voice signals into digitally encoded versions. Wideband telephony is going to be far superior than traditional calls. If the average cellular call captures the sound spectrum between 300 – 3,300Hz (3.3 kHz), wideband telephony can capture as much as 7,000Hz (7 kHz). This means that you get exposed to wider ranges of sound, increased call clarity, and a crisp calling experience.

What does it mean for me?

The benefits of wideband telephony will depend on who you are. For the average user, wideband telephony might not be very useful at the moment. In order to experience a wideband call, both participants have to be using wideband phones and wideband codecs, and the average consumer has yet to be using wideband telephony. In the future, especially as cellular networks move to 4G, wideband telephony will definitely infiltrate the consumer market.

In the business sector, however, wideband telephony is slowly gaining popularity. If your business is a call center or one with a high volume call environment, you’ll benefit immediately from wideband telephony. With the clarity and precision provided by this new technology, agents will have an easier time deciphering and recognizing conversations, which increases their ability to process the information.

How to use wideband telephony

First, you’ll need a voice carrier like bandwidth.com. You also have to make sure that your VoIP gateway or IP phone system supports the G.722 codec; otherwise, it cannot handle a Wideband call. You’ll also need desktop IP phones with support for Wideband codecs. Be careful of lower priced wideband telephony as they have inferior quality transducers that cannot keep up with true Wideband calling.

Source

Voice over Internet Protocol (VoIP) Resources is a compilation of VoIP trends, providers and the latest news in this new wave of technology. There is special emphasis on the VoIP providers in the Philippines. To advertise at VoIP Resources, contact me here.

Subscribe in a reader

• Toll Free Voicemail
• Business Phone System
• Call Center Software Solution
• voip phone systems
• call center solutions
• VoIP Telephone Lines
• Nextiva Business VoIP Providers
• broadband phone