Comments on: My Review of Globelines Broadband Budget Bundles, Smart Bro and PLDT MyDSL

By: mookey

mookey — Sat, 14 Nov 2009 14:35:42 +0000

Smart here is better than Globe lines. it really depends on locations. But if i were to ask, i’d still go for smart, their connections are improving.:)

By: digitel subscriber

digitel subscriber — Wed, 11 Nov 2009 09:22:29 +0000

hi! im wondering why my comment about digitel service was deleted.

i read earlier comments to your article and some were pretty nasty. i just used word ‘ digitel disservice ‘ and ‘ digitel can go to hell ‘ and thats it.

anyway, hoping this wont get deleted, im saying that aside from very bad digitel dsl ‘ service ‘ digitel does not even bother to give its customers, in my case particularly, any feedback on customer complaints. no return call, no text message, no email. not even a computer generated acknowledgment of the complaint. all thats given is a service report number complaint which of course gets buried under maybe a ton of other computer junk files, as digitel seem to treat customer complaints.

anyway, i just mentioned that coz your article mentioned that pldt technicians gave you telephone and even text feedbacks to assure you they are doing something.

By: Mark

Mark — Tue, 22 Sep 2009 19:51:07 +0000

I was using globe tattoo before..pero i decided to switch to PDLT.. Globe broadband tattoo sucks.. high ang signal pero super bagal.. i cant even load kahit simpleng websites like google . tapos ang lakas pa magbawas ng load. Yung PLDT naman, palaging sira..gusto ko na ibato ang modem!!pati phone laging walang dial tone. tapos ang tagal pa ng respond nila..hindi nila agad nirerepair..and worst is incompetent ang customer service nila..as in bulok talaga!!!PLDT REALLY SUCKS!!! kahit wala akong dapat problemahin, sumasakit ulo ko sa super pangit na service ng PLDT!!!

DITO PALA AKO SA MAYBUNGA PASIG CITY

By: Mark

Mark — Tue, 22 Sep 2009 19:46:24 +0000

I was using globe tattoo before..pero i decided to switch to PDLT.. Globe broadband tattoo sucks.. high ang signal pero ni super bagal.. i cant even load kahit simpleng websites like google . tapos ang lakas pa magbawas ng load. Yung PLDT naman, palaging sira..gusto ko na ibato ang modem!!pati phone laging walang dial tone. tapos ang tagal pa ng respond nila..hindi nila agad nirerepair..and worst is incompetent ang customer service nila..as in bulok talaga!!!PLDT REALLY SUCKS!!! kahit wala akongd apat problemahin, sumasakit ulo ko sa super pangit na service ng PLDT!!!

By: Carlos Primicias

Carlos Primicias — Fri, 11 Sep 2009 17:21:16 +0000

Globe’s Broadband service is reliable enough when it works. But after-sales service SUCKS even more than a cheap whore ever could.

For four days recently I had no broadband, and after 13 or so calls to Globe’s Repair Service (173), still NOTHING. No feedback or updates from them either. They keep asking for your number but never call. On the fourth day, while call-center agents did answer you, apparently Repair itself was under repair, because I was told some “system activity” was ongoing and they “could not access my account” or update my request for service. That one for 18 hours! Imagine that, Repair service being offline for 18 HOURS??? Jesus!

Finally I had enough. Yesterday I finally terminated my Broadband account with Globe and will switch to another ISP.

So if you’re planning to get Globe’s Broadband, better forget it. You’re just bending over for this corporation to screw you.

By: marlon

marlon — Thu, 10 Sep 2009 04:49:33 +0000

paanong ngyari na ang pldt worst sa lugar mo baka globelines ang worst sa lugar mo i try mo kaya muna bago ka mag comments…

By: Nema

Nema — Thu, 20 Aug 2009 05:46:54 +0000

I’m also facing the same dilemma right now because we moved to an area in Multinational Vill (P’que) that doesn’t have dsl lines installed from pldt yet. I have been using smart bro usb and though it is slow I can live with it for the moment and they reduced the prepaid rates so it’s ok. I’ll share my experience with both pldt dsl and globelines, for more than a year I was using pldt dsl and experienced no problems. Very smooth connection. Probably because my pldt phone line was new. My brother in Pandacan experienced otherwise with a phoneline that was existing for 10 years already. Sadly I had to disconnect pldtdsl when we moved out of the rented apartment last May. Prior to subscribing to pldt dsl, last Dec 2007 I had globelines installed (landline+broadband)and it was a horrible experience. I do tech support for internet connections for US companies ( dsl internet before and cable internet now)so I know how to ts for connection problems. Using globelines, the one week trial period was good but it was hell after that. 3 agonizing months of intermittent, no connection and no browse calls to their useless tech support number. Finally a manager advised me to bring the modem to the business office and ask to disconnect the service. Of course i will have to pay for the pre termination fees stated in the contract which I angrily declined. I had to write the VP for whatever department and request that the charge must be waived and that was it. I got reimbursed. These isp’s should not charge us for unused services. do not allow these companies to charge u and scare u with the the pre term fees. If they cannot deliver the service..demand a refund or do not agree to pay for the pre term fees.

By: james

james — Fri, 14 Aug 2009 15:30:32 +0000

nyaks! ang globe ngayon ay meron ng capping!

By: Sonny

Sonny — Thu, 13 Aug 2009 06:34:54 +0000

Do you have plans in trying Bayan DSL? I am interested in their performace.
Cheers!

By: Leo Christopher p. Millan

Leo Christopher p. Millan — Thu, 13 Aug 2009 04:18:48 +0000

As of now walang kwenta ang globe 1 motnh straight may problem ako sa globe ko.. walng adsl connection…