Lessons learned from a VoIP implementation

Recently, we migrated both the midPhase and SingleHop phone systems to a VoIP solution powered by Digium and Asterisk. Matt asked me to write a short piece sharing the lessons I learned. Let me first say, if you are considering implementing VoIP – do it! Let me also say that I am by no means a telephony expert, so if you find any mistakes please let me know so I am not adding to the wide-spread confusion surrounding VoIP. Traditional (Nortel) PBX systems are not only incredibly expensive but they are not very flexible. A VoIP setup (based on Asterisk), is incredibly customizable because it’s based on open source software, standards, and hardware.

For those of you who have no idea what Asterisk is, Asterisk is an open source PBX, produced by Digium, supporting a wide range of VoIP protocols and telephony standards. And for those of you with no idea what a a PBX is. A PBX,private branch exchange, is essentially your own telephone company, that is of course connected to the public telephone network (PSTN) digitally (ISDN/DS1) or via POTS lines. read more?

Voice over Internet Protocol (VoIP) Resources is a compilation of VoIP trends, providers and the latest news in this new wave of technology. There is special emphasis on the VoIP providers in the Philippines. To advertise at VoIP Resources, contact me here.

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