VoIP :Five Things You Must Know

Ready to bring VoIP into your business? Getting pressure to implement it but trying to avoid it? Here’s a five-point take on the state of the technology.

1.VoIP is inevitable- at some point, not having the converged-network capabilities VoIP allows becomes a competitive liability. Picture this: Since installing VoIP, your largest customer says it’s become a big user of its videoconferencing and presence tools. It would like to plug in your staff to speed up response times. Too bad you don’t do VoIP.

2. It costs more than you think- The early costs of VoIP can add up painfully fast. Companies often have to rip out their old telecom infrastructure and may need to add IP network bandwidth, put in extra routers and switches, buy new phones, train staff, and tune service quality. That’s a big reason many companies put off VoIP until their telecom systems are truly in need of an upgrade.

3. Deployment can be tricky – VoIP won’t simplify network management at first. It could eventually: A converged network means only one network to run instead of one for data and another for voice. But that will only happen once network management staff get skilled at managing the differences between voice and data traffic and learn how each can disturb the other.

4.VoIP security is dodgy- Compared with the relatively safe neighborhood of the public switched phone network, the Internet is a “crime-ridden slum,” says Gary Miliefsky, founder and CTO of NetClarity, a maker of network security appliances. “If you’re going to move your phone systems to the Internet, you’ve got to be prepared for problems,” he says.

5.Cheap calls are just the start- the VoIP handset and network that used to provide simple access with rudimentary interactivity is now much more than a phone system: It’s a computer in its own right. That power makes it possible to bring several forms of communication together into one interface. In the hands of the right user, that means better communication and collaboration.

Voice over Internet Protocol (VoIP) Resources is a compilation of VoIP trends, providers and the latest news in this new wave of technology. There is special emphasis on the VoIP providers in the Philippines. To advertise at VoIP Resources, contact me here.

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